Marketers on Demand
Marketing / PR / Events
Marketers on Demand is searching for a Consumer Experience Lead—a strategic thinker and problem solver who thrives in a fast-changing environment. This role requires a consumer detective—someone who uncovers deep insights into consumer behaviors, needs, and pain points, using data to drive impactful decision-making. You will play a pivotal role in designing and implementing consumer experience solutions that enhance satisfaction, drive loyalty, and support operational excellence.
Key Responsibilities:
• Be a Consumer Detective: Analyze and interpret consumer behavior, uncover pain points, and bring empathy into experience design
• Data-Driven Decision Making: Monitor key metrics (NPS, CSAT, CES), track trends, and optimize strategies based on insights
• Problem Solving & Strategic Thinking: Align business goals with consumer needs to develop solutions that drive long-term impact
• Collaboration, Relationship Management & Influence: Work cross-functionally with stakeholders, influencing decisions
• Effective Storytelling and Presentations: Communicate the “why” behind experience initiatives, bringing insights to life for teams and leadership
• Innovation & Agility: Adapt to new tools, processes, and changing business needs, ensuring seamless consumer experiences
• Experience Design & Implementation: Work with teams to design, implement, and measure consumer experience solutions, ensuring they translate into operational excellence
• Driving Transformation: Operate within a fast-evolving landscape, leading experience-driven change and making a lasting impact
Key Qualifications:
• 4–5 years of experience in consumer experience, market research, or a related field
• Proven track record of implementing experience design solutions and working cross-functionally to bring them to life
• Strong understanding of consumer journey mapping and behavioral analytics and experience design principles
• Proficiency in CRM platforms, PowerBI, and Microsoft Excel
• Excellent communication skills
• Ability to think strategically, solve problems creatively, and adapt to change in a fast-paced environment
• Strong relationship-building, influencing, and collaboration skills across multiple teams
If you’re passionate about transforming consumer experiences and driving real impact, apply today!
Have a referral? Get paid up to $1,500 if they’re hired!
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