HR Shared Services Coordinator

Marketers on Demand

Toronto – ON

We are searching for an HR Shared Services Coordinator! As a member of the HR team, the job incumbent will be actively involved in all HR activities.



Complete Contingent hires in HRIS
Initiate any business specific tasks required during onboarding process
Track and monitor probation completion


Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
Support HRIS data records and workflow pertaining to employees and ensures entries are timely, accurate and consistent in relation to cost centre transfers, password reset, etc.
Support generation of standard HRIS reports as requested
Participate with testing in instances for new HRIS rollouts


Support payroll related items
Support and complete Unemployment Insurance forms and portal management, per state requirements
Ensure timely completion of pay related matters, meeting payroll deadlines (payroll audits)

Case Management:

Responds to employee queries via phone or email
Thoroughly document inquiries via case management tool to ensure required information is recorded accurately in accordance with policies and practices
Track and follow up on employee related matters
Ensure SLA’s are followed and met


Prepares various employee letters in a timely manner outside of HRIS workflow (LOE, Business Visitor letters, Post Employment letters, etc.)
Prepare Immigration letters and packages in consultation with immigration lawyer
Maintain knowledge of company and departmental policies and procedures.
Initiate notifications accordingly
Process HR invoices
Accountable for maintaining data records pertaining to employee record tracking in paper or electronic filing.
Participate in audits as needed
Support with cyclical, ad-hoc and new campaigns
Support HR department with special projects, mass communications, and other duties as needed and assigned

Skills Required: 

Knowledge of HR practices either through post-secondary education, an HR professional designation, and/or work experience in HR
HR Certificate completed or working towards it is an asset
Experience in a customer service or shared services environment
Experienced/working knowledge of employment standards legislation and variances by US states is an asset
Customer service skills (working with ticketing system)
Ability to work well and collaborate in team environment
Organizational and interpersonal communication skills
Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
Strong time management skills (meeting SLAs)
Adaptable to changing business practices
Proficient computer skills (Outlook, Excel, Word, Powerpoint, One Note, Workday, Case Management system)
Strong results-oriented work ethic with a focused attention to detail and follow through to resolution

Does this sound like you or someone you know in your professional network?

Reach out to our Director of IT & Engineering for more information:

Have a referral? Get paid up to $1,500 if they’re hired!

**Please ONLY apply if you have a Valid Work Permit, PR Status, or Canadian Citizenship. EToD / MoD does not provide any sponsorship for Work Permits or Immigration.**

Have a referral? Get paid up to $1,500 if they’re hired!

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